“Still small enough to care”
When J&J Autobody opened 42 years ago on South Tacoma Way the auto repair business had one building with three stalls.
Today its operations are spread across 38,000 square feet of real estate and four buildings – the body shop, paint shop, frame shop and detail shop. The business also has 16,000 square feet of fenced storage.
Owner Bill Jensen has come a long way from that first day of work when he was “pushing a broom” around the shop he opened in 1975 with his brother.
Standing outside his office at 8322 S. Tacoma Way in Lakewood, Jensen recently reflected on how far the company has come from those early years of chasing used cars and fixing trade ins to pay the bills.
Before expanding into Lakewood in 1997 the bulk of Jensen’s business revolved around accounts with local dealerships on South Tacoma Way – fixing dings and other imperfections.
Those were simpler times, before cars had airbags, cameras or computers.
As the car industry has incorporated new materials and advanced safety systems into its vehicles, so too has J&J Autobody evolved to meet the needs of its customers and their cars.
The company added state of the art equipment like a laser measurement system and computerized Pro-Spot resistance type spot welder to its collision repair tool kit.
J&J Autobody’s commitment to excellence goes beyond its equipment. It is recognized as a Gold Class Facility by the Inter-Industry Conference on Auto Collision Repair.
Roughly only 10 percent of repair shops meet the rigorous standards required to achieve this rating, according to I-CAR.
This attention to detail is no surprise to those who trust their cars with J&J Autobody. The business has built a reputation over the years as the place to go to have a car repaired.
That loyalty is demonstrated in the high number of returning customers.
Office Manager Connie Pena noted they have clients who are the third generation in their family to use the shop. They’ve even had a customer two their car from the Washington Coast to Lakewood to be repaired.
“We guarantee everything we do for life,” said General Manager Loren Vormestrand, who added he views every car that comes into the shop like it’s his own.
Because of its commitment to its clients and its reputation as a trusted collision repair business across Western Washington, the city of Lakewood recognizes J&J Autobody as its May 2017 Business Showcase.